Refund Policy

WFICM Global Markets – Refund Policy


Last Updated: 01/01/2025

This Refund Policy (“Policy”) is issued by WFICM Global Markets (“Company,” “we,” “us,” or “our”). It forms an integral part of the Customer Agreement, Terms of Service, and all other legally binding documents governing the relationship between WFICM Global Markets and its clients (“Client,” “you,” or “your”). By opening an account or using the Company’s services, you acknowledge that you have read, understood, and agreed to this Policy.

1. Purpose of the Policy

The purpose of this Policy is to define the circumstances under which refunds may be issued to Clients who deposit funds with WFICM Global Markets for the purpose of trading leveraged financial instruments, including but not limited to forex, commodities, indices, and CFDs.

2. General Refund Conditions

2.1. Refunds Apply to Unused Deposited Funds Only
Refunds are strictly limited to unused and untraded account balances. Once a deposit has been used—fully or partially—to open, maintain, or close trading positions, the funds are no longer eligible for a refund and can only be withdrawn in accordance with the Company’s Withdrawal Policy.

2.2. Refunds Are Not Guaranteed
Refund eligibility is subject to verification by the Company’s Compliance and Finance departments. WFICM Global Markets reserves the right to deny any refund request that does not meet the requirements set out in this Policy.

2.3. Refund Method
Refunds will be returned using the same method and same account/wallet originally used for the deposit, in compliance with anti-money laundering (AML) standards and card issuer/banking rules.

3. Grounds for Refunding Deposits

Refunds may be granted under the following circumstances:

3.1. Mistaken or Duplicate Deposit
If a deposit was made in error or duplicated unintentionally, the Company may process a refund after verifying the claim.

3.2. Technical Processing Error
If the deposit was incorrectly processed because of a platform error, payment gateway malfunction, or other technical issue.

3.3. Incorrect Account Funding
If a deposit was allocated to the wrong trading account due to a technical or administrative mistake.

3.4. Regulatory or Compliance Grounds
If the Company determines that your account cannot be serviced due to compliance restrictions, including but not limited to jurisdictional limitations, failed identity verification, or AML considerations.

4. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

4.1. Traded Funds
Any deposit that has been used to open trades in whole or in part becomes non-refundable.

4.2. Losses Incurred from Trading Activities
Losses are part of the inherent market risks. WFICM Global Markets does not issue refunds to compensate or reverse losses resulting from trading decisions.

4.3. Bonus or Promotional Credits
Funds granted as bonuses, promotional credits, rebates, or rewards are not eligible for refunds.

4.4. Chargeback Attempts
Clients who initiate a chargeback without following the Company’s dispute procedures may be subject to account suspension, legal action, and/or reporting to relevant financial institutions.

5. Refund Request Procedure

5.1. Submission Requirements
Clients must submit a written refund request through one of the following official channels:

5.2. Verification Process
The Company may require the following before processing a refund:

5.3. Processing Time
Standard processing time for verified refund requests is 7–14 business days, though processing may take longer due to banking or compliance procedures.

6. Anti-Money Laundering (AML) Compliance

WFICM Global Markets strictly adheres to global AML and Counter-Terrorist Financing (CTF) standards. As such:

6.1. Refunds will only be issued to the original funding source.
6.2. Deposits may be withheld or returned pending completion of identity verification.
6.3. Any suspicious activity may result in account suspension and reporting to relevant authorities.

7. Currency and Conversion

Where deposits were made in a currency different from the Client’s account base currency:

7.1. Refunds will be processed in the deposit currency, subject to the payment provider’s exchange rate.
7.2. The Client accepts that exchange rate fluctuations may affect the refunded amount.
7.3. The Company is not responsible for currency conversion losses or fees.

8. Fees

WFICM Global Markets may, at its discretion, deduct any of the following from the refundable amount:

The Company will provide a summary of such deductions upon request.

9. Dispute Resolution

If a Client disagrees with the outcome of a refund request:

9.1. The Client must first submit a formal written complaint to the Company’s Compliance Department.
9.2. If unresolved, the dispute may be escalated to relevant financial and regulatory authorities, depending on the jurisdiction and governing law applicable to the Client Agreement.

10. Amendments to this Policy

The Company reserves the right to amend, modify, or update this Refund Policy at any time. Changes become effective upon publication on the Company’s official website. Continued use of the Company’s services constitutes acceptance of the updated policy.

11. Governing Law

This Policy is governed by the laws applicable in the jurisdiction in which WFICM Global Markets is registered and operates. Clients agree that any legal proceedings arising from this Policy shall fall under the exclusive jurisdiction of the appropriate courts or regulatory bodies.

12. Client Acknowledgment

By funding an account with WFICM Global Markets, the Client acknowledges that they have read, understood, and agreed to this Refund Policy.