{"id":3235,"date":"2025-12-10T23:19:30","date_gmt":"2025-12-10T15:19:30","guid":{"rendered":"https:\/\/wficmglobalmarkets.com\/?page_id=3235"},"modified":"2025-12-10T23:20:25","modified_gmt":"2025-12-10T15:20:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/wficmglobalmarkets.com\/nl\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

WFICM Global Markets \u2013 Refund Policy<\/strong><\/h1>\n


Last Updated:<\/strong> 01\/01\/2025<\/p>\n

This Refund Policy (\u201cPolicy\u201d) is issued by WFICM Global Markets<\/strong> (\u201cCompany,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). It forms an integral part of the Customer Agreement, Terms of Service, and all other legally binding documents governing the relationship between WFICM Global Markets and its clients (\u201cClient,\u201d \u201cyou,\u201d or \u201cyour\u201d). By opening an account or using the Company\u2019s services, you acknowledge that you have read, understood, and agreed to this Policy.<\/p>\n

\n

1. Purpose of the Policy<\/strong><\/h2>\n

The purpose of this Policy is to define the circumstances under which refunds may be issued to Clients who deposit funds with WFICM Global Markets for the purpose of trading leveraged financial instruments, including but not limited to forex, commodities, indices, and CFDs.<\/p>\n

\n

2. General Refund Conditions<\/strong><\/h2>\n

2.1. Refunds Apply to Unused Deposited Funds Only<\/strong>
Refunds are strictly limited to unused<\/em> and untraded<\/em> account balances. Once a deposit has been used\u2014fully or partially\u2014to open, maintain, or close trading positions, the funds are no longer eligible for a refund and can only be withdrawn in accordance with the Company\u2019s Withdrawal Policy.<\/p>\n

2.2. Refunds Are Not Guaranteed<\/strong>
Refund eligibility is subject to verification by the Company\u2019s Compliance and Finance departments. WFICM Global Markets reserves the right to deny any refund request that does not meet the requirements set out in this Policy.<\/p>\n

2.3. Refund Method<\/strong>
Refunds will be returned using the same method<\/strong> and same account\/wallet<\/strong> originally used for the deposit, in compliance with anti-money laundering (AML) standards and card issuer\/banking rules.<\/p>\n

\n

3. Grounds for Refunding Deposits<\/strong><\/h2>\n

Refunds may be granted under the following circumstances:<\/p>\n

3.1. Mistaken or Duplicate Deposit<\/strong>
If a deposit was made in error or duplicated unintentionally, the Company may process a refund after verifying the claim.<\/p>\n

3.2. Technical Processing Error<\/strong>
If the deposit was incorrectly processed because of a platform error, payment gateway malfunction, or other technical issue.<\/p>\n

3.3. Incorrect Account Funding<\/strong>
If a deposit was allocated to the wrong trading account due to a technical or administrative mistake.<\/p>\n

3.4. Regulatory or Compliance Grounds<\/strong>
If the Company determines that your account cannot be serviced due to compliance restrictions, including but not limited to jurisdictional limitations, failed identity verification, or AML considerations.<\/p>\n

\n

4. Non-Refundable Circumstances<\/strong><\/h2>\n

Refunds will not<\/strong> be issued under the following conditions:<\/p>\n

4.1. Traded Funds<\/strong>
Any deposit that has been used to open trades in whole or in part<\/strong> becomes non-refundable.<\/p>\n

4.2. Losses Incurred from Trading Activities<\/strong>
Losses are part of the inherent market risks. WFICM Global Markets does not issue refunds to compensate or reverse losses resulting from trading decisions.<\/p>\n

4.3. Bonus or Promotional Credits<\/strong>
Funds granted as bonuses, promotional credits, rebates, or rewards are not eligible for refunds.<\/p>\n

4.4. Chargeback Attempts<\/strong>
Clients who initiate a chargeback without following the Company\u2019s dispute procedures may be subject to account suspension, legal action, and\/or reporting to relevant financial institutions.<\/p>\n

\n

5. Refund Request Procedure<\/strong><\/h2>\n

5.1. Submission Requirements<\/strong>
Clients must submit a written refund request through one of the following official channels:<\/p>\n

    \n
  • \n

    The secure client portal;<\/p>\n<\/li>\n

  • \n

    The Company\u2019s official email: ___________________;<\/p>\n<\/li>\n

  • \n

    Direct request through the client\u2019s account manager.<\/p>\n<\/li>\n<\/ul>\n

    5.2. Verification Process<\/strong>
    The Company may require the following before processing a refund:<\/p>\n

      \n
    • \n

      Proof of deposit;<\/p>\n<\/li>\n

    • \n

      Identity verification documents;<\/p>\n<\/li>\n

    • \n

      Transaction logs;<\/p>\n<\/li>\n

    • \n

      Explanation of the reason for the refund request.<\/p>\n<\/li>\n<\/ul>\n

      5.3. Processing Time<\/strong>
      Standard processing time for verified refund requests is 7\u201314 business days<\/strong>, though processing may take longer due to banking or compliance procedures.<\/p>\n

      \n

      6. Anti-Money Laundering (AML) Compliance<\/strong><\/h2>\n

      WFICM Global Markets strictly adheres to global AML and Counter-Terrorist Financing (CTF) standards. As such:<\/p>\n

      6.1. Refunds will only be issued to the original funding source.
      6.2. Deposits may be withheld or returned pending completion of identity verification.
      6.3. Any suspicious activity may result in account suspension and reporting to relevant authorities.<\/p>\n

      \n

      7. Currency and Conversion<\/strong><\/h2>\n

      Where deposits were made in a currency different from the Client\u2019s account base currency:<\/p>\n

      7.1. Refunds will be processed in the deposit currency<\/strong>, subject to the payment provider\u2019s exchange rate.
      7.2. The Client accepts that exchange rate fluctuations may affect the refunded amount.
      7.3. The Company is not responsible for currency conversion losses or fees.<\/p>\n

      \n

      8. Fees<\/strong><\/h2>\n

      WFICM Global Markets may, at its discretion, deduct any of the following from the refundable amount:<\/p>\n

        \n
      • \n

        Payment processor fees;<\/p>\n<\/li>\n

      • \n

        Administrative review fees;<\/p>\n<\/li>\n

      • \n

        Currency conversion charges;<\/p>\n<\/li>\n

      • \n

        Compliance-related costs (where applicable).<\/p>\n<\/li>\n<\/ul>\n

        The Company will provide a summary of such deductions upon request.<\/p>\n

        \n

        9. Dispute Resolution<\/strong><\/h2>\n

        If a Client disagrees with the outcome of a refund request:<\/p>\n

        9.1. The Client must first submit a formal written complaint to the Company\u2019s Compliance Department.
        9.2. If unresolved, the dispute may be escalated to relevant financial and regulatory authorities, depending on the jurisdiction and governing law applicable to the Client Agreement.<\/p>\n

        \n

        10. Amendments to this Policy<\/strong><\/h2>\n

        The Company reserves the right to amend, modify, or update this Refund Policy at any time. Changes become effective upon publication on the Company\u2019s official website. Continued use of the Company\u2019s services constitutes acceptance of the updated policy.<\/p>\n

        \n

        11. Governing Law<\/strong><\/h2>\n

        This Policy is governed by the laws applicable in the jurisdiction in which WFICM Global Markets is registered and operates. Clients agree that any legal proceedings arising from this Policy shall fall under the exclusive jurisdiction of the appropriate courts or regulatory bodies.<\/p>\n

        \n

        12. Client Acknowledgment<\/strong><\/h2>\n

        By funding an account with WFICM Global Markets, the Client acknowledges that they have read, understood, and agreed to this Refund Policy.<\/p>","protected":false},"excerpt":{"rendered":"

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It forms an integral part of the Customer Agreement, Terms of Service, and all other legally binding documents governing the relationship between WFICM Global Markets and its clients (\u201cClient,\u201d \u201cyou,\u201d or […]<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3235","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund Policy - WFICM Markets<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - WFICM Markets\" \/>\n<meta property=\"og:description\" content=\"WFICM Global Markets \u2013 Refund Policy Last Updated: 01\/01\/2025 This Refund Policy (\u201cPolicy\u201d) is issued by WFICM Global Markets (\u201cCompany,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). 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